Veneer Inquiry · WhatsApp Reply Template

Reception uses this template for every first-touch WhatsApp inquiry about veneers. The wording is the wording. We personalise the patient's name once at the top and once at the bottom — nothing else changes unless Laura or Dr. Ace has approved an updated template.

English version

Hello [Name], Thank you for reaching out to ACE DNTL. I am happy to walk you through what a veneer treatment with us looks like. The first step is a free 60–90 minute consultation. We take eight clinical photographs, score the smile using our internal Smile Index, and present a written plan with three pieces — clinical, aesthetic, and logistical. The treatment runs across two or three visits, with a mock-up between. About two weeks from start to finish for most patients. Some plans take longer when travel asks for it — never rushed. We organise the rhythm around your schedule. Would you like me to book your consultation? I can hold a slot this week or next. Warmly, [Reception name] ACE DNTL — Marbella

Spanish version

Hola [Nombre], Gracias por escribirnos. Con gusto le explico cómo trabajamos los tratamientos de carillas en ACE DNTL. El primer paso es una consulta gratuita de 60 a 90 minutos. Tomamos las ocho fotografías clínicas, evaluamos la sonrisa con nuestro Smile Index interno y presentamos un plan escrito en tres partes — clínica, estética y logística. El tratamiento se desarrolla en dos o tres visitas, con un mock-up entre ellas. Aproximadamente dos semanas de principio a fin para la mayoría de los pacientes. Algunos planes se alargan cuando los viajes lo requieren — nunca con prisa. Organizamos el ritmo en torno a su agenda. ¿Le gustaría reservar la consulta? Puedo bloquear un horario esta semana o la próxima. Un saludo, [Nombre de recepción] ACE DNTL — Marbella

What to add and what not to add

• —Personalise the patient's name at the top and the reception name at the bottom — nothing else.
• —Do not quote a price in the first reply.
• —Do not mention financing — we do not offer it.
• —Do not say "five to ten days" or "one trip."
• —Do not say "Hollywood smile."
• —If the patient pushes for specifics, escalate to Laura or Dr. Ace before replying.